Q: Can you ship to my P.O. Box?
A: No, we must have a street address.
Q: I placed an order, what happens now?
- We have received your order and your credit card company has informed us you have funds available. Your order status is temporarily marked ON HOLD as your order waits in line to be processed. Within 3 business days your order will move from ON HOLD to FULFILLMENT, that signifies that your order being pulled from inventory and prepared for shipment. Total shipment time is running between 5-7 business days for most orders.
- Your order status moves to FULFILLMENT as we pull your items from stock and prepare your order for shipment.
- Your order is packaged and shipped, you receive a UPS tracking number, we deposit your funds and the order is marked COMPLETED.
Q: I have experience some problems checking out. What can I do?
A: Update your browser or try a modern browser like Firefox or Google Chrome. If you still have issues, contact [email protected] or call 859-689-4085 ext 1.
Q: Do you accept walk-ins or tours?
Q: Do you accept local delivery so I can come and pick up my order?
Q: What if my Anderson product arrives damaged?
A: If your item is damaged when you receive it, you must report the damaged item to us within 48 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Tuesday. Read our return policy here.
Q: What if quantities are missing from my order when it arrives?
A: Please fill out the Missing Item Form (here) within 3 business days after receiving your order if you need to dispute the quantity received. Anderson Manufacturing will NOT be able to issue refunds for missing products unless you contact us within 3 business days after receiving the order.
Q: What is your return policy?
A: Our return policy has its own page. Read our return policy here.
Q: How do I return unused items?
A: Please submit the Unused Product Return Form (here) within 30 days of delivery.
Q: How soon do you process refunds?
A: Please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement.
Q: Are the parts online treated with RF85?
A: Only our selected line of rifles are fully treated with RF85, the proprietary treatment that means your weapon never needs oiling. ONLY CERTAIN PARTS SOLD SEPARATELY HAVE BEEN TREATED WITH RF85. Look for the RF85 logo to identity our world famous NO LUBE RIFLES and RF85 treated parts.
Q: What parts on a complete rifle are treated with RF85 ?
A: We treat the barrel, flash hider and all of the components in the upper and lower receivers.
Q: What is RF85?
A: RF85 is chemical solution impregnated into the metal. Once it is applied, the treatment reduces the gun’s friction by 85%. For more on RF85 information click here.
Q: How do I become a dealer?
A: For more information on how to become a dealer click here.
Q: Do you have discounts for military or police?
A: Yes. Please get your account set up first before you place an order. Click here to submit documentation and request that your account be changed to Police/First Responder/Military. Once we verify your identity, you will receive a 10% discount on all orders.
Q: Are your bolts made from carpenter material or 8620 material?
A: Bolts are made from 9310 or Carpenter steel material. Carriers are 8620 material.
Q: Are you barrels chrome lined?
A: We do have chrome lined barrels available as parts sold separately. Click here.
Q: Do you have a catalog you could send me?
A: Unfortunately, no. The only catalog that we have available for customers and dealers is this website.
Q: I live in ______. Where can I go to purchase your firearms?
A: To find a dealer click here.
Q: Do you have a minimum order quantity?
Q: Do you make your uppers and lowers?
A: Yes, we do make our own uppers and lowers on our hi-tech Mazak machines. For more information click here.
Q: Can I order over the phone?
A: No, we are sorry. You can only order on the web site.
Q: Where do I send my FFL information when I order a lower?
A: Click here to submit FFL or other documents. Or you can email the FFL to [email protected] or FAX to 859 813-5363. If you fax, please send email to [email protected] to notify us.
Q: How will I know when my order has shipped?
A: You will receive an email directly from UPS with your tracking number.
Q: Do you sell 308 parts?
A: Yes. To see all available parts, Click here: